Privacy Policy

This section underlines all the necessary details the customers/users need to know about the privacy policy of otels.online to avoid any future conflicts/misunderstandings. It is advised to the users to go through this section before purchasing/choosing the products/services provided by otels.online.  

Information That We Collect

otels.online requires the collection of a user’s personal information i.e. full name, email address, contact number, postal address, and CNIC number, for the purpose of verification of the identity. After verification, in order to process the bookings made by customers, otels.online would require additional information i.e. tour ticketing, accommodation requirements, special meal requests, the customer may choose to leave some of these fields unfilled.

 Collection of Customer's information

In case third party bookings are being made, otels.online expects the booker to provide all the necessary information including personal details i.e. full name, contact number, CNIC number, email address, postal address and the requirements of the accommodation and travel. Changes can only be made using the account of the third-party booker.

Collection of Information from Partners/Third-Party

The customers must know that 100Destination employs third-party service providers. These third-party entities may have a restricted access to the data collected from the customers i.e. they cannot use/disclose the customer information for any other purposes.

Contact details may be included in the user’s account for the purpose of keeping the data/records of otels.online updated, which can be used to facilitate the customers when required in the future.

Collection of Data Automatically

otels.online automatically collects user/visitor’s information i.e. IP address of the device, most frequently viewed destinations, type of browser, packages viewed/purchased in order to improve the user experience and will not use this for any other purposes.

Acceptance of Cookies

otels.online may use cookies, small identifier text files that get stored in the memory/hard drive of the user’s device. Users may choose to refuse to accept cookies and this can be done by changing the settings of the browser being used to navigate through the website of otels.online.

Third-Party Companies

otels.online is not responsible and has no control over the content/cookies/features of third-party websites that have been advertised on its website due to web technologies. The users may refuse to share data with these third-party entities.

Security of Your Information

It is to be noted that the data collected by the users/customers of otels.online is secured within restricted/limited access servers which can only be accessed by authorized personnel. The transferring of data between various channels within otels.online is secure and is carried under a high grade encryption system.

The payment method and related sensitive credit card information is fully secure and all payments are handled under higher grade encryption system or the 128-bit Secure Socket Layer.

Notwithstanding all these protecting measures, otels.online cannot guarantee that any unofficial introduction to your data will never occur. In a case where issues have not been a result of oversight from the end of otels.online, otels.online shall not be held responsible. In a case where an issue is a result of negligence by otels.online, the users/customers may be contacted.

How We Use Your Information

The data collected from the users/customers may be used in the following ways;

  • For completing product purchase as well as booking transaction.
  • For providing booking confirmations and modifications.
  • For maintaining and updating user/customer account, including communication, billing, notifications etc.
  • For responding to user comments/queries.
  • For providing information about the products and services that satisfy user’s interest.
  • For carrying out recognition programs and rewards.
  • To resolve disputes and collection issues.
  • For carrying out surveys.
  • To prevent any restricted and illegal activities.
  • For notifying users/customers about discounts and exclusive offers.
  • For improving user experience of the website.

How We Share Your Information

- otels.online may employ third-party companies for providing services on their behalf, and customer's information and booking details will be shared with them. otels.online may not share the user’s email address, unless required for filling out the form for reservation. With the use or exposure of other information, otels.online is not in any way responsible for the quality of services of these third-party companies. It is recommended that the customers may go through the supplier's privacy policy whose services or products they are buying through us. These suppliers may also contact users/customers privately if any further details or information is required.

- Restricted access to the user/customer information including credit card payment processing, prevention against fraud, and customer services would be given to the third-party companies who will be providing their services on the behalf of otels.online.

- In case of involvement of the legal authorities i.e. court or investigation agencies, otels.online holds the right to provide access of user data collected to these legal authorities.

- Your information may also be shared in conjunction with a corporate transaction, for example, asset sale, bankruptcy, a merger, or consolidation.

- For producing useful content for the customers, otels.online may share anonymous or aggregate information with the third parties. However, it will not include any sort of personal information about the users/customers.

Accessing your information

Users/customers have access to their personal information, in case any changes are required in the data, and users/customers can contact otels.online by formal emails.

Users/customers have absolute control over the information they share, not providing complete information will limit the customers/users from using some of the offers or features provided by otels.online.

By simply changing the settings of the browser, the user/customers can stop transfer of cookies. However, disabling this feature may prevent the user/customer from using some features of the website and may lead to a restricted user experience.

Kid’s Policy

In order to register at otels.online and use the services, a user is expected to be at least 13 years old. In such case, permission from the parents/guardians is required for the child to use the services/products. otels.online does not intentionally gather individually identifiable information from anyone who is under the age of 13.

Third-Party Websites

Users/customers may be redirected to other third-party sites. It is to be noted that otels.online is not in any way responsible of the activities/content on these third-party links. It is advised to the users to go through the privacy policy of these third-party sites to avoid any conflicts/issues.

Changes to the Privacy Policy

otels.online reserves the right to make any updates, remove or make additions in the privacy policy at any time.

In order to stay updated, the users/customers are required to visit the privacy policy section before choosing to purchase the services/products by otels.online as by registering with otels.online, you are agreeing to the clauses of the privacy policy.